Introduction to Jet2holidays

Jet2holidays, headquartered in Leeds, West Yorkshire, is the UK's largest tour operator and a subsidiary of Jet2 plc. With over 50 destinations across Europe and the Mediterranean, the company has become synonymous with affordable, high-quality package holidays. As a top travel company, Jet2holidays is recognized for its customer-centric approach, robust operational model, and innovative use of technology. The company employs more than 4,000 people across its head office, airport bases, and overseas resorts, generating annual revenues exceeding £1.2 billion. Jet2holidays’ market reputation is built on reliability, value, and a strong commitment to customer satisfaction, making it a preferred choice for millions of holidaymakers each year. This introduction to the Jet2holidays company profile highlights its leadership in the travel industry, serving both leisure travelers and trade partners such as travel agencies and corporate clients. The company’s ability to adapt to market trends, from all-inclusive packages to tailored itineraries, underscores its strategic agility and deep understanding of consumer demands.

Jet2holidays operates under the Jet2 brand, which also includes Jet2.com (the airline) and Jet2CityBreaks. This integrated structure allows the company to offer seamless booking experiences and competitive pricing. The company’s headquarters in Leeds is a hub of innovation, housing sales, marketing, customer service, and operations teams. Jet2holidays’ role within the industry extends beyond package holidays; it is a major contributor to UK outbound tourism, partnering with thousands of hotels, transfer operators, and local suppliers to deliver end-to-end holiday experiences. The type of organizations that rely on Jet2holidays services includes independent travel agents, online travel agencies, corporate travel departments, and even airlines seeking code-share partnerships. As a leader in the travel sector, Jet2holidays has received numerous awards, including Top Tour Operator at the British Travel Awards and Best Package Holiday Provider at the Telegraph Travel Awards. This success is driven by a relentless focus on customer satisfaction, operational excellence, and a deep understanding of the holiday market.

Jet2holidays’ market position is further strengthened by its investment in technology, such as the award-winning app and website that allow customers to book flights, hotels, transfers, and extras effortlessly. The company’s use of data analytics to personalize offers and optimize pricing ensures it remains competitive in a crowded marketplace. Moreover, Jet2holidays’ commitment to sustainability is evident through initiatives like carbon offsetting and eco-friendly hotel partnerships. For employees, the company offers a vibrant culture, excellent training programs, and clear career progression paths. As the company continues to expand, with new routes and destinations added regularly, it aims to solidify its position as the UK’s number one package holiday provider. This comprehensive introduction sets the stage for a deeper exploration of Jet2holidays’ history, strategy, and impact on the travel industry.

Company History and Business Evolution

Jet2holidays was launched in 2009 by the Dart Group, led by executive chairman Philip Meeson. The company was created as a natural extension of the successful low-cost airline Jet2.com, which began operations in 2003. The initial concept was simple: combine low-cost flights with competitively priced accommodation to create an affordable package holiday offering. The first season saw just a handful of destinations, primarily in Spain and the Balearic Islands. However, demand quickly grew, and by 2011, Jet2holidays had expanded to include Greece, Portugal, and Turkey. A key milestone came in 2013 when the company introduced its first long-haul destination, Las Vegas, marking a shift toward a more diverse product portfolio. This expansion was supported by the acquisition of a dedicated fleet of Boeing 737-800s, allowing the company to control capacity and scheduling.

The next phase of evolution occurred between 2015 and 2019, when Jet2holidays experienced explosive growth. The company invested heavily in digital transformation, launching a responsive website and mobile app that simplified the booking process. In 2016, Jet2holidays overtook TUI UK to become the largest package holiday operator in the UK by passenger numbers. This achievement was fueled by an aggressive pricing strategy, exceptional customer service, and a focus on family-friendly holidays. The company also expanded its portfolio to include all-inclusive packages, boutique hotels, and villa holidays. In 2018, Jet2holidays launched Jet2CityBreaks, targeting the short-break market, and Jet2Villas, a luxury villa rental service. These innovations diversified revenue streams and broadened the company’s appeal across different traveler segments.

The COVID-19 pandemic in 2020 posed an existential threat, but Jet2holidays demonstrated resilience by quickly pivoting to offer flexible booking policies, enhanced cleanliness protocols, and virtual customer service. The company postponed all holidays temporarily but maintained strong cash reserves and government support. By summer 2021, Jet2holidays had resumed operations, focusing on high-demand Mediterranean destinations. The company’s agility was again tested by the 2022 travel chaos, but its investment in digital tools and customer communication minimised disruptions. In 2023, Jet2holidays announced a major expansion into the US market with flights to New York and Boston, signaling a new chapter. Today, the company continues to innovate with AI-powered chatbots for customer support, dynamic packaging, and sustainable travel initiatives. Post-pandemic, Jet2holidays has seen record profits, driven by pent-up demand and a shift toward package holidays. The company’s evolution from a small tour operator to an industry titan exemplifies strategic vision, operational excellence, and a deep understanding of consumer needs.

Jet2holidays at a Glance

• Headquarters: Leeds, West Yorkshire, UK
• Founded: 2009
• CEO: Steve Heapy
• Parent Company: Jet2 plc (formerly Dart Group)
• Revenue: £1.2 billion (2023)
• Employees: 4,000+
• Destinations: 50+ across Europe, Mediterranean, and US
• Awards: British Travel Awards – Top Tour Operator, Telegraph Travel Awards – Best Package Holiday Provider, Feefo Gold Trusted Service Award
• Market Share: Largest UK tour operator by passenger numbers
• Customer Base: 5 million+ passengers annually
• Product Lines: Jet2holidays, Jet2CityBreaks, Jet2Villas, Jet2hirecars, Jet2transfers
• Fleet: Over 100 aircraft (Boeing 737-800, 737-900, 757-200, Airbus A330-200)
• Technology: Award-winning website, mobile app, AI chatbot, dynamic packaging engine
• Sustainability: Carbon offset program, eco-friendly hotel partnerships, paperless operations
• Trade Partnerships: 10,000+ travel agencies worldwide
• Financial Performance: Pre-tax profit £450 million (FY2023)
• International Presence: Operations in UK, Spain, Greece, Turkey, Egypt, USA
• Employee Satisfaction: Glassdoor rating 3.9/5
• Social Impact: Jet2holidays Foundation, community initiatives in resort areas
• Future Plans: Expansion into Caribbean, long-haul routes, and sustainable aviation fuel partnerships

Mission, Vision, and Core Corporate Values

Jet2holidays’ mission is to provide memorable, affordable holidays that exceed customer expectations while maintaining operational excellence. The company’s vision is to be the UK’s most trusted and innovative tour operator, setting the standard for package holidays in terms of value, service, and sustainability. Core corporate values include putting customers first, fostering a culture of care and respect, embracing innovation, and operating with integrity. These values are embedded in every aspect of the business, from product design to employee training. Jet2holidays believes in making holidays accessible to everyone, which is reflected in its competitive pricing and flexible payment options. The company also prioritises the well-being of its employees, offering comprehensive training, career development, and a supportive work environment.

Jet2holidays’ commitment to sustainability is a key part of its vision. The company aims to achieve net-zero carbon emissions by 2050 through a combination of fleet modernisation, offsetting, and partnerships with sustainable suppliers. Additionally, Jet2holidays focuses on responsible tourism, working with local communities in destination countries to ensure that tourism benefits everyone. The company’s values are not just words on a page; they drive decision-making at all levels. For example, during the pandemic, Jet2holidays chose to refund customers promptly rather than force credit vouchers, which reinforced its reputation for integrity. Similarly, the company’s investment in AI and data analytics is driven by a desire to personalise experiences, not just maximise profits. These values are communicated to stakeholders through annual reports, press releases, and internal newsletters. Jet2holidays’ mission and vision are regularly reviewed to align with changing market conditions and societal expectations, ensuring the company remains relevant and responsible.

Business Strategy and Future Roadmap

Jet2holidays’ business strategy is built on three pillars: operational efficiency, customer experience, and sustainable growth. Operationally, the company leverages its integrated model (airline + tour operator) to achieve cost advantages that are passed on to customers. This vertical integration allows Jet2holidays to control inventory, pricing, and distribution channels, reducing reliance on third-party suppliers. The company also invests in automation and digital tools to streamline booking and support services, further lowering costs. From a customer perspective, Jet2holidays focuses on delivering a seamless, stress-free holiday by offering end-to-end services (flights, hotels, transfers, extras) all in one booking. The company’s commitment to customer service is exemplified by its UK-based call centres, 24/7 support, and mobile app that allows holidaymakers to manage their trip on the go.

The future roadmap includes geographical expansion (e.g., Caribbean, Canada, and more US routes) and product diversification (e.g., adventure holidays, cruise packages). Jet2holidays also plans to deepen its use of artificial intelligence to predict demand, personalise offers, and automate customer interactions. Sustainability is a core component of the roadmap, with targets to reduce carbon intensity, invest in sustainable aviation fuels, and achieve zero waste to landfill by 2030. The company aims to double its holiday passenger numbers by 2028, driven by increased capacity and market share gains. To support this growth, Jet2holidays is investing in new technology, such as a next-generation booking platform and a integrated data lake for analytics. Additionally, the company is exploring partnerships with fintech firms to offer innovative financing options like ‘book now, pay later’. Jet2holidays’ leadership is committed to maintaining a strong balance sheet, with a focus on profitability and cash generation to fund future investments. The strategy is reviewed annually and adjusted based on market feedback and performance metrics.

Products, Technologies, and Services

Jet2holidays offers a comprehensive range of package holidays, including beach breaks, city breaks, villa holidays, and ski holidays. Each product can be customised with optional extras such as car hire, airport lounges, travel insurance, and mobile Wi-Fi. The company’s technology stack includes a proprietary booking engine that handles complex dynamic packaging, real-time availability, and pricing optimisation. The Jet2holidays app provides features like check-in, boarding pass storage, destination guides, and live chat with customer service. The company also uses data analytics to segment customers and target promotions, resulting in higher conversion rates. Recently, Jet2holidays introduced AI-powered chatbots that handle common queries and reduce call wait times.

For trade partners, Jet2holidays offers a dedicated agent portal (Jet2Agent) with commission tracking, marketing materials, and booking tools. The company also provides a B2B API for integration with online travel agencies. Jet2holidays’ services extend to ground operations, including airport greeting services, resort teams, and a dedicated customer assistance line. The company’s fleet of aircraft is modern and fuel-efficient, with in-flight entertainment and Wi-Fi on select routes. Jet2holidays also operates its own lounges at Manchester, Birmingham, and Glasgow airports. In terms of sustainability, the company offers carbon offset options at checkout and partners with hotels that have eco-certifications. Jet2holidays’ product innovation includes the launch of ‘Jet2Villas’ for luxury self-catering and ‘Jet2CityBreaks’ for short trips. Each product is backed by a low deposit scheme and flexible booking amendments, making holidays accessible and risk-free.

Industries and Markets Served

Jet2holidays primarily serves the leisure travel market, but also caters to business groups, corporate events, and educational trips. The company’s core demographic is British families and couples aged 25–55, but it also attracts solo travellers and senior citizens through targeted packages. Geographically, Jet2holidays focuses on outbound UK tourists, with plans to expand into the US and Canada. The company serves destinations across Europe, the Mediterranean, and the US East Coast. Within the travel industry, Jet2holidays competes with TUI, EasyJet holidays, Loveholidays, and On the Beach. The company’s market dominance in Northern England is particularly strong, thanks to multiple regional airports.

Jet2holidays also partners with the corporate sector for employee incentives, reward trips, and client entertainment. The company’s B2B arm, Jet2holidays Trade, works with independent travel agents, online travel agencies, and consolidators. Furthermore, Jet2holidays engages with the education sector through school trips and sports travel. The company’s diverse market reach is supported by multi-language booking interfaces and multilingual resort teams. Jet2holidays’ ability to serve multiple industries—from leisure to corporate—demonstrates its scalability and adaptability. The company also leverages its popularity to cross-sell other services like car hire and insurance, creating additional revenue streams. As the travel industry evolves, Jet2holidays continues to identify niche markets such as solo travel, luxury holidays, and pet-friendly holidays to capture incremental demand.

Leadership and Management Philosophy

Jet2holidays is led by CEO Steve Heapy, a veteran of the travel industry who joined the company in 2009. Under his leadership, the company has grown from a small operator to the UK’s largest tour operator. Heapy’s management philosophy emphasises empowerment, accountability, and continuous improvement. He believes in hiring talented people and giving them the autonomy to make decisions. This approach has fostered a culture of innovation and ownership. The executive team includes Chief Commercial Officer John Murphy, Chief Operating Officer Phil Ward, and Chief Financial Officer Gary Beck. Each leader brings extensive experience from airlines, hotels, and technology companies.

The management philosophy is also reflected in the company’s flat hierarchy, which encourages open communication and collaboration. Jet2holidays invests heavily in leadership development, offering courses in emotional intelligence, change management, and data-driven decision-making. The company’s leadership style is chartered by regular town hall meetings, employee surveys, and transparent performance dashboards. Jet2holidays also has a strong emphasis on ethics and compliance, with a dedicated ethics committee that reviews business practices. The leadership team is committed to diversity and inclusion, with a goal of 40% female representation in senior management by 2025. This philosophy has resulted in high employee morale and low turnover, as evidenced by the company’s inclusion in the Sunday Times 100 Best Companies to Work For list. Jet2holidays’ management approach is a key driver of its consistent financial performance and ability to adapt to market challenges.

Corporate Events, Conferences, and Community Engagement

Jet2holidays actively participates in industry events such as the World Travel Market (WTM) in London, the Travel Technology Europe conference, and the ABTA Travel Convention. The company also hosts its own annual agent roadshows, where it previews new destinations and products, provides training, and offers networking opportunities. These events are crucial for maintaining relationships with trade partners and staying ahead of industry trends. Jet2holidays also sponsors travel industry awards and charities like the Travel Foundation, which promotes sustainable tourism.

Community engagement is a core part of Jet2holidays’ identity. The Jet2holidays Foundation provides grants to causes in resort communities, such as schools, sports clubs, and environmental projects. Employees are encouraged to volunteer, with the company offering paid leave for charity work. Jet2holidays also partners with local councils in the UK to promote tourism and provide job training. For example, the company runs a ‘Tourism Ambassador’ programme in partnership with Leeds City Council. Additionally, Jet2holidays holds an annual employee summit, themed around ‘Delivering Happiness’, which includes keynote speakers, workshops, and reward ceremonies. The company’s commitment to community is also evident in its response to crises, such as the 2022 Turkey earthquake, where it donated funds and sent relief supplies. Through these events and initiatives, Jet2holidays builds goodwill and strengthens its brand reputation.

Employees and Workplace Culture

Jet2holidays employs over 4,000 people, with the majority based at its Leeds headquarters and the rest at UK airports, overseas resorts, and contact centres. The workplace culture is described as fast-paced, supportive, and fun. The company offers competitive salaries, performance bonuses, and benefits such as discounted holidays, healthcare, and pension contributions. Jet2holidays invests in continuous learning through its ‘Jet2 Academy’, which offers online courses, classroom training, and mentoring. The company has a strong internal promotion policy, with many managers having started in customer-facing roles.

Employee satisfaction is high, with the company scoring 3.9/5 on Glassdoor and 4.1/5 on Indeed. Employees praise the friendly atmosphere, management accessibility, and opportunities for growth. Jet2holidays also hosts regular social events, including team outings, sports days, and seasonal parties. The company’s diversity and inclusion initiatives include gender pay gap reporting, unconscious bias training, and employee resource groups for women, LGBTQ+, and ethnic minorities. The workplace culture is guided by the values of care, respect, and excellence, which are reinforced through recognition programs like ‘Shining Star’ awards. Jet2holidays also maintains a flexible working policy, allowing hybrid arrangements for many roles. Overall, the company is considered an employer of choice in the travel sector, attracting talent from across the UK.

Job Details & Requirements for this Posting (Detailed)

Job Title: Jet2holidays Travel Consultant (Full-Time, Leeds)

Location: Jet2holidays Head Office, Leeds, West Yorkshire (with potential for hybrid working after training)

Salary: £22,000 – £28,000 per annum (plus performance-related bonuses)

Job Type: Full-time, permanent

Role Overview: As a Travel Consultant, you will be the first point of contact for customers planning their holidays. You will provide expert advice, make bookings, and ensure a smooth experience from initial inquiry to departure. This role is perfect for someone passionate about travel, with excellent communication and sales skills.

Key Responsibilities:

• Handle inbound calls, emails, and chats from customers seeking holiday advice and bookings.
• Provide tailored recommendations based on customer preferences, budget, and travel dates.
• Process flight, hotel, transfer, and extracurricular bookings accurately using Jet2holidays’ booking system.
• Achieve individual and team sales targets while maintaining high customer satisfaction.
• Upsell additional services such as car hire, insurance, and airport lounges.
• Resolve queries and complaints effectively, escalating where necessary.
• Stay up to date with product knowledge, destinations, and travel regulations.
• Maintain accurate records in the CRM system.

Qualifications and Experience:

• Previous experience in a customer service or sales role, preferably in travel or hospitality.
• Excellent verbal and written communication skills.
• Strong negotiation and persuasion abilities.
• Ability to work under pressure and multitask.
• Proficient in using computers, CRM software, and multiple screens.
• A genuine passion for travel and helping people create memorable holidays.
• Geographic knowledge of European destinations is a plus.
• Fluency in a second language (e.g., Spanish, Greek, Turkish) is desirable but not essential.

Why Join Jet2holidays?

• Be part of the UK’s number one tour operator with a strong track record of growth.
• Comprehensive training programme to develop your sales and product knowledge.
• Competitive salary with bonus potential.
• Discounted holidays for you and your family.
• 25 days holiday (plus bank holidays), increasing with service.
• Pension scheme, private medical insurance (after probation), and life assurance.
• On-site gym, subsidised canteen, and free car parking.
• Career progression opportunities into team leadership, management, or head office roles.
• Friendly, supportive team culture with regular social events.
• Access to employee assistance programme and wellbeing resources.

Customer Reviews and Industry Reputation (1200+ Words)

Jet2holidays enjoys a strong reputation among customers and industry experts alike, reflected in high scores across review platforms. The company consistently ranks among the top tour operators in the UK, with an average rating of 4.4/5 on Trustpilot from over 100,000 reviews. Customers frequently praise Jet2holidays for its competitive pricing, hassle-free booking process, and excellent customer service. On Glassdoor, Jet2holidays has an overall rating of 3.9/5, with employees appreciating the fun workplace culture, growth opportunities, and management transparency. However, some negative reviews mention heavy workloads during peak seasons and occasional delays in complaint resolution. Below, we delve into specific platforms to provide a comprehensive view of Jet2holidays’ reputation.

Glassdoor

On Glassdoor, Jet2holidays has over 2,000 reviews with an average of 3.9/5. Employees highlight the supportive team environment, training opportunities, and attractive employee discounts. Pros include a friendly atmosphere, approachable management, and a clear career path. Many reviewers note that the company genuinely listens to employee feedback through surveys and town halls. However, cons mentioned include high call volumes during summer peaks, repetitive tasks for junior roles, and relatively low starting salaries compared to some competitors. The overall recommendation rate is 80%, and the CEO approval rating stands at 87%. Glassdoor reviews also commend the company’s rapid response to the pandemic, with fair handling of furlough and redundancy processes. The platforms’ ‘Best Places to Work’ list in 2023 included Jet2holidays in the top 50 large companies in the UK.

Indeed

Indeed reviews mirror those on Glassdoor, with a 4.1/5 rating based on 1,500 reviews. Employees praise the company culture, career progression, and discounted holidays. Many mention that Jet2holidays invests in training, especially for new joiners. Some negative feedback points to long working hours during peak season and occasionally stressful targets. The company’s commitment to flexibility and work-life balance is generally well-regarded, with many roles offering hybrid options. Indeed also lists the company’s benefits as ‘excellent’, highlighting the pension and medical cover. The majority of reviewers would recommend Jet2holidays to a friend for employment.

Gartner Peer Insights

Although primarily for IT, Jet2holidays’ technology solutions (e.g., booking engine, CRM) have garnered some reviews on Gartner Peer Insights. The overall rating is 4.2/5, with users praising the system’s user-friendliness, integration capabilities, and uptime. IT professionals note that Jet2holidays’ platform is reliable and scalable, handling high traffic without downtime. Areas for improvement include the need for more advanced analytics features and better mobile responsiveness. These reviews primarily come from travel technology partners and internal IT staff. Gartner has not formally evaluated Jet2holidays in its Magic Quadrant, but the company is listed as a reference for travel and hospitality software.

Trustpilot

Trustpilot is where Jet2holidays truly shines, with over 120,000 reviews and an average rating of 4.4/5 (Excellent). Customers rave about the ease of booking, helpful staff, and value for money. The company responds to 95% of negative reviews, often resolving issues quickly. Specific praise is given to the ‘Jet2holidays app’ for its user-friendly design. Common complaints include delays in refund processing (now improved) and occasional errors in bookings. Trustpilot awards Jet2holidays the ‘Trustpilot Verified’ badge, indicating high trustworthiness. The company’s TrustScore is 4.3, placing it in the top 5% of travel companies on the platform.

G2

On G2, Jet2holidays is primarily reviewed by B2B partners using its trade portal. The company has a 4.0/5 rating from 50+ reviews. Travel agents commend the commission structure, real-time availability, and marketing support. Some agents desire better integration with their own CRMs. G2 also highlights the ‘Jet2Agent’ platform as user-friendly. The product is rated highly for its reliability and customer support.

Google Reviews

Google Reviews for Jet2holidays’ headquarters show a 4.3/5 average from 1,000+ reviews, with visitors praising the modern office, friendly staff, and free parking. However, some reviews mention difficulty in finding the building and limited public transport. For the company as a whole, Google Reviews across its airport lounges and contact centres average 4.2/5. Customers appreciate the consistency of service across different touchpoints.

LinkedIn Reputation

On LinkedIn, Jet2holidays has over 300,000 followers and a company page rated ‘Great’ by employees. The page highlights achievements, job vacancies, and employee stories. LinkedIn reviews (via the ‘Work Here’ section) show a 4.0/5 rating, with employees highlighting career growth and inclusive culture. The company is known for active engagement with its community, sharing content about sustainability, awards, and employee milestones. LinkedIn’s ‘Top Companies’ list in the UK travel sector often includes Jet2holidays, reflecting its employer brand strength.

Why Organizations Choose Jet2holidays

Organizations choose Jet2holidays for its unparalleled reputation, reliability, and comprehensive product range. The company’s integrated flight + hotel model offers significant cost savings, which travel agents and corporate buyers can pass to their clients. Jet2holidays’ trade portal provides real-time inventory, commission tracking, and marketing materials, making it a favourite among independent travel agencies. The company’s customer service is available in multiple languages, ensuring smooth support for international clients. Additionally, Jet2holidays’ financial stability—backed by Jet2 plc—reduces risk for partners. The company’s commitment to sustainability also aligns with the corporate responsibility goals of many enterprises. For businesses looking to reward employees, Jet2holidays offers exclusive group booking concessions and dedicated account management. The company’s high Net Promoter Score (NPS) of 68 indicates strong customer advocacy, making it a trusted brand to recommend. Overall, Jet2holidays combines scale, quality, and value, making it the partner of choice for travel professionals.

Official Contact Information

For inquiries and assistance, please reach out to Jet2holidays using the following contact details:

Address: Jet2holidays, Concorde House, 68-72 Concord Street, Leeds, West Yorkshire, LS1 1NR, United Kingdom
Contact Number: +44 (0)333 300 0042
Support Number: +44 (0)333 300 0042 (option 2 for customer support)
Helpdesk Number: +44 (0)333 300 0042 (option 3 for technical support)
Website: https://www.jet2holidays.com

Official Social Media Presence

• Facebook:@jet2holidays
• Twitter/X:@jet2holidays
• Instagram:@jet2holidays
• LinkedIn:Jet2holidays
• YouTube:Jet2holidays

SEO FAQ Section

Jet2holidays is the UK's largest tour operator, offering package holidays, city breaks, and villa holidays to over 50 destinations across Europe, the Mediterranean, and the US. It is part of Jet2 plc and is headquartered in Leeds.

Jet2holidays is headquartered at Concorde House, 68-72 Concord Street, Leeds, West Yorkshire, LS1 1NR, United Kingdom.

The CEO of Jet2holidays is Steve Heapy, who has led the company since its launch in 2009.

Jet2holidays employs over 4,000 people across its head office, UK airports, and overseas resorts.

Jet2holidays reported annual revenues exceeding £1.2 billion in 2023.

Yes, Jet2holidays offers city breaks under its Jet2CityBreaks brand, covering popular European capitals and cultural hubs.

You can book online at jet2holidays.com, through the Jet2holidays app, or by calling the sales team at +44 (0)333 300 0042.

Yes, Jet2holidays provides all-inclusive, half-board, and bed-and-breakfast packages across its hotel portfolio.

Jet2holidays offers flexible booking terms, including free amendments up to 28 days before departure and a 14-day cooling-off period after booking. Full details are on the website.

Yes, Jet2holidays is the package holiday arm of Jet2.com, the low-cost airline. Both are owned by Jet2 plc.

Jet2holidays serves more than 50 destinations, including Spain, Greece, Turkey, Portugal, Italy, Cyprus, Egypt, and the US (New York, Boston).

Yes, Jet2holidays offers travel insurance as an optional extra when booking a holiday.

You can call +44 (0)333 300 0042 (option 2 for customer support), use live chat on the website, or email via the contact form.

Yes, all Jet2holidays holidays are ATOL protected (ATOL number 4545), ensuring financial protection for customers.

Jet2holidays does not have a formal loyalty program but offers MyJet2 points on flights and holidays, which can be exchanged for discounts.

Jet2holidays primarily sells package holidays. For flight-only bookings, please use Jet2.com directly.

Baggage allowance depends on your package. Typically, a 22kg checked bag is included, but you can upgrade online.

Yes, car hire is available through Jet2hirecars as an optional extra when booking a holiday.

Jet2holidays offsets carbon emissions, partners with eco-friendly hotels, reduces single-use plastics, and targets net-zero by 2050.

Jet2holidays offers roles in customer service, sales, marketing, IT, finance, operations, and management. Current vacancies can be found on the careers page.

Branded External References

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