Introduction to Voyage Care

Voyage Care is a premier health and social care provider based in the United Kingdom, with its headquarters located in Solihull, West Midlands. The organisation operates across England, Scotland, and Wales, delivering high-quality support for adults with learning disabilities, autism, brain injuries, and other complex needs. With over 25 years of industry experience, Voyage Care has established itself as a trusted partner for local authorities, clinical commissioning groups, and families seeking reliable, compassionate care. The company’s scale is substantial: it manages more than 350 services, employs over 7,000 staff, and supports thousands of individuals daily. Voyage Care holds a strong market reputation, frequently recognised by the Care Quality Commission (CQC) for outstanding or good ratings. The organisation is a top player in the healthcare sector, particularly within the specialist residential and supported living segments. Its services range from full-time residential placements to outreach and day support, ensuring that each individual receives tailored care that promotes independence and well-being. Voyage Care is deeply committed to staff training, career progression, and innovation in care delivery, making it an employer of choice in the healthcare industry.

Company History and Business Evolution

Voyage Care was founded in 1997 by a group of dedicated healthcare professionals who identified a gap in the market for high-quality, specialist support for adults with learning disabilities. The early years focused on establishing a single residential home, which quickly gained a reputation for excellent care. By the early 2000s, Voyage Care had expanded to multiple sites, primarily in the Midlands. The company’s first major milestone came in 2005 when it secured a significant investment from a private equity firm, enabling rapid acquisition of smaller care providers across the UK. Throughout the 2010s, Voyage Care pursued a strategy of organic growth and strategic acquisitions, notably acquiring similar organisations specialising in brain injury rehabilitation and autism support. In 2017, the company rebranded from Voyager Care to Voyage Care, modernising its image while retaining its core values. The COVID-19 pandemic posed significant challenges, but Voyage Care responded with robust infection control and digital health initiatives, including remote monitoring and telemedicine. Post-pandemic, the company has focused on enhancing its digital infrastructure, launching an employee app for training and communication, and expanding its supported living services to reduce reliance on residential care. Aviation Care’s evolution reflects a commitment to continuous improvement, evidenced by its accreditation in ISO 9001 and Investors in People. Today, Voyage Care stands as a leading specialist care provider, with a clear vision for the future: to create a society where disabled adults live fulfilling lives.

Voyage Care at a Glance

• Headquarters: Solihull, West Midlands, United Kingdom
• Founded: 1997
• CEO: Andrew Lennox (as of latest data)
• Annual Revenue: Approximately £300 million
• Number of Employees: Over 7,000
• Services Provided: Residential care, supported living, outreach, day services, respite care
• Service User Base: Adults with learning disabilities, autism, brain injuries, physical disabilities, mental health needs
• Regulatory Body: Care Quality Commission (CQC) in England; Care Inspectorate in Scotland; Care Inspectorate Wales
• Accreditations: ISO 9001, Investors in People Gold, Disability Confident Leader
• Number of Services: Over 350 locations
• Geographic Reach: England, Scotland, Wales
• Ownership: Owned by private equity firm (Court Cavendish)
• Core Values: Respect, Dignity, Choice, Independence, Empowerment
• Training Programs: Voyage Care Academy offering NVQs, apprenticeships, specialised clinical training
• Digital Tools: Electronic care planning, employee app, online learning platform
• Corporate Social Responsibility: Partnerships with local charities, fundraising events, sustainability initiatives
• Awards: National Care Awards, Great British Care Awards, Investors in People awards
• Average Staff Retention: Above industry average (approx. 80% annual retention)
• Union Recognition: Recognises UNISON for collective bargaining
• Regulatory Ratings: Many services rated ‘Good’ or ‘Outstanding’ by CQC

Mission, Vision, and Core Corporate Values

Voyage Care’s mission is to enable every person we support to live the life they want to live. The vision is to create a society where adults with disabilities and complex needs are empowered to achieve their full potential in inclusive communities. Core corporate values drive daily operations: Respect for each individual’s unique preferences and background; Dignity in all interactions and care practices; Choice through active participation in decisions; Independence by fostering life skills and autonomy; and Empowerment through tailored support and advocacy. These values are embedded in every policy, training module, and performance review. The company actively promotes a culture of continuous improvement, where feedback from service users, families, and staff is used to refine practices. Voyage Care also champions equality, diversity, and inclusion, as evidenced by its Disability Confident Leader status and membership in the Business Disability Forum. The company’s ethical framework ensures that all services are delivered in accordance with the Human Rights Act and the Mental Capacity Act.

Business Strategy and Future Roadmap

Voyage Care’s strategic focus for the next five years centres on three pillars: Growth, Digital Transformation, and Workforce Development. On growth, the company will continue to expand its supported living portfolio, reducing reliance on traditional residential care by investing in smaller, community-based homes. Digital transformation includes the rollout of an integrated care management system, remote monitoring technology, and a data analytics platform to predict service user needs. Workforce development remains a top priority: Voyage Care plans to launch a “Career Ladder” programme that offers clear progression paths from support worker to registered manager, with increased investment in apprenticeships and leadership courses. Sustainability is also a key element: the company aims to reduce its carbon footprint by 30% by 2030 through energy-efficient building upgrades and electric vehicle fleet. Additionally, Voyage Care is exploring partnerships with technology startups to develop AI-driven tools for daily living support and medication management. The roadmap includes expanding into new geographical areas in the UK, particularly underserved regions in Scotland and Wales. Financial targets include achieving £50 million in new service revenue by 2027, while maintaining a CQC rating of ‘Good’ or above in 95% of services.

Products, Technologies, and Services

Voyage Care offers a comprehensive range of services tailored to various needs. Residential Care: 24-hour support in purpose-built homes for individuals with high-level needs. Supported Living: Self-contained flats or shared houses where staff provide personalised care on a flexible basis. Outreach Support: Community-based assistance for those living with family or independently. Day Services: Skill-building activities, social groups, and vocational training. Respite Care: Short-term breaks for both service users and carers. On the technology front, Voyage Care uses Noblis care management software for electronic care planning and real-time documentation. The company has also deployed Lifeline pendant alarms and Kinecta sensors for fall detection and activity monitoring. A new mobile app for staff provides instant access to care plans, training modules, and shift scheduling. For clinical support, Voyage Care employs in-house speech and language therapists, occupational therapists, and behaviour analysts. The company also runs Voyage Care Academy, an online learning platform offering accredited courses in health and social care. Recently, Voyage Care piloted a virtual reality (VR) training programme for staff to simulate challenging scenarios, improving confidence and safety. These innovations ensure that the company remains at the forefront of specialist care delivery.

Industries and Markets Served

While Voyage Care operates exclusively in the healthcare sector, its services span multiple sub-markets: Social Care (residential and community-based support), Healthcare (clinical management of complex conditions), and Disability Services (physical, intellectual, and sensory disabilities). The primary clients are local authority social services departments, NHS clinical commissioning groups, and Integrated Care Boards (ICBs). Additionally, Voyage Care accepts direct payments and self-funding individuals. The company also collaborates with private medical insurers, charities like Mencap and the Brain Injury Group, and housing associations. Geographically, the majority of services are in England, with substantial presence in the West Midlands, East Midlands, North West, and South East. In Scotland, services are concentrated in the Central Belt, while in Wales, services are in Cardiff and Swansea areas. Voyage Care serves a diverse population, including adults with autism spectrum conditions, acquired brain injuries, dementia, mental health challenges, and profound physical disabilities. The company’s market strategy focuses on long-term contractual relationships with local authorities, often through framework agreements, ensuring stable occupancy rates and predictable revenue.

Leadership and Management Philosophy

The leadership team at Voyage Care comprises experienced professionals with backgrounds in nursing, social work, and business management. CEO Andrew Lennox previously held senior roles at similar care providers, including Priory Group and Care UK. His leadership philosophy centres on Transparency, Accountability, and Empowerment. Each service is led by a registered manager who holds responsibility for quality and compliance. The management structure is flat, with regional directors overseeing clusters of services, fostering collaboration and rapid decision-making. Voyage Care operates an “Open Door” policy where frontline staff can directly communicate with senior executives through regular forums and anonymous feedback channels. The company uses a Balanced Scorecard approach to measure performance, incorporating quality indicators, staff satisfaction, financial efficiency, and service user outcomes. Managers are trained in coaching and mentoring rather than command-and-control styles. A key initiative is the “Leaders of Voyage” programme, a 9-month course that identifies and develops future managers from within. This management philosophy has resulted in high staff morale, low turnover, and consistent regulatory compliance.

Corporate Events, Conferences, and Community Engagement

Voyage Care actively participates in industry events such as the National Care Forum conference, the Care Show, and the Learning Disability Today exhibition. The company also hosts its own internal conferences, including an annual “Voyage Care Excellence Summit” where best practices are shared, and awards are given for outstanding staff and services. Community engagement is a cornerstone: each service organises regular community activities, from gardening clubs to charity runs. Voyage Care partners with local businesses to provide work placements for service users. The company’s corporate social responsibility programme includes fundraising for national charities like Alzheimer’s Society and local food banks. In 2023, Voyage Care launched a “Green Champions” initiative, encouraging staff to lead recycling and energy-saving projects. The company also sponsors the “Great British Care Awards” and several regional sports teams, such as the Solihull Moors Foundation. These events foster a sense of belonging and pride among employees and service users alike.

Employees and Workplace Culture

Voyage Care employs over 7,000 people, the majority of whom are support workers and team leaders. The workforce is diverse, with 15% from black and minority ethnic backgrounds and 60% female. The company promotes a culture of Compassion, Teamwork, and Professionalism. Employees benefit from flexible shift patterns, mental health support services, and a “Staff Wellbeing Hub” with resources on financial advice, counselling, and fitness. Voyage Care has been recognised as a “Best Companies to Work For” in several regional lists. The company conducts an annual engagement survey, achieving an average score of 4.2/5. Induction includes a week-long training on core skills, safeguarding, and values. Ongoing training via Voyage Care Academy covers mandatory CPD, specialist certifications (such as Positive Behaviour Support), and management qualifications. The company offers a contributory pension scheme, 28 days annual leave, and a range of discounts on shopping and travel. Employee recognition programmes like “Stars of Voyage” highlight exceptional contributions. The workplace culture is further strengthened by regular team social events and an inclusive environment where every voice is heard.

Job Details & Requirements for this Posting

Role: Support Worker (Healthcare) – Full-Time
Location: Various locations across the UK (specific vacancy at Coventry, West Midlands)
Salary: £21,500 – £24,500 per annum (depending on experience)
Job Type: Full-time, permanent
Hours: 37.5 hours per week, including weekend and shift work

Responsibilities:

• Provide person-centred support to individuals with learning disabilities, autism, or complex needs
• Assist with personal care (washing, dressing, toileting) in a dignified manner
• Administer medication according to care plans and record accurately
• Support with domestic tasks such as cooking, cleaning, and laundry
• Encourage social inclusion by accompanying service users to community activities
• Follow positive behaviour support strategies to manage challenging behaviours
• Document daily notes and update care plans electronically
• Work collaboratively with family members, healthcare professionals, and external agencies
• Attend regular team meetings and training sessions
• Safeguarding individuals from harm and report concerns promptly

Qualifications:

• Minimum: GCSEs in English and Maths (Grade C/4 or equivalent)
• Desirable: NVQ Level 2/3 in Health and Social Care, but full training provided
• Previous experience in care is an advantage but not essential – we value compassion and willingness to learn
• Must hold a valid driving licence with access to a vehicle for community work
• Right to work in the UK
• Ability to work flexible shifts including weekends and bank holidays
• Strong communication skills and empathy

Why join Voyage Care:

• Full training and career progression opportunities through Voyage Care Academy
• Competitive pay with annual increments
• 28 days holiday (rising with service)
• Company pension scheme with employer contributions
• Double pay for bank holidays
• Employee Assistance Programme (24/7 helpline)
• Recognition rewards and long-service awards
• Be part of an organisation that truly values its staff and service users

Customer Reviews and Industry Reputation

GLASS DOOR

Voyage Care maintains a Glassdoor rating of 3.5 out of 5 stars based on over 400 reviews. Employees frequently highlight the supportive team culture and the meaningful nature of the work. Positive comments mention good training, flexible shifts, and the opportunity to make a real difference. Critiques often relate to pay levels compared to other healthcare roles and occasional understaffing. However, management responsiveness to feedback is noted as improving. Overall, the reviews reflect a company that cares about its employees, with 70% of reviewers saying they would recommend Voyage Care to a friend.

INDEED

On Indeed, Voyage Care has a similar rating of 3.4/5. Common praises include the friendly colleagues, the chance to build relationships with service users, and the comprehensive induction. Negative feedback centres on workload pressures and sometimes unrealistic expectations from senior management. Many reviewers appreciate the apprenticeship opportunities. The company actively responds to negative reviews, demonstrating a commitment to resolving issues. Indeed reviews also mention that the care provided is of high quality, making employees proud to work there.

GARTNER PEER INSIGHTS

While not a mainstream rating for care providers, Voyage Care’s inclusion on Gartner Peer Insights reflects its engagement with technology. Reviews on this platform focus on the company’s software and digital tools, with users rating Noblis (care management system) highly for ease of use and reliability. Some comments note that integration with external systems could be smoother. Overall, the reputation for innovation in care tech is positive.

TRUSTPILOT

Voyage Care’s Trustpilot profile shows a strong 4.1/5 rating from over 500 reviews. Service users’ families often leave glowing remarks about the compassionate staff and clean, homely environments. Typical positive themes include excellent communication, flexible scheduling of visits, and noticeable improvement in service users’ happiness. Negative reviews are rare but occasionally flag administrative delays or staff shortages. The company responds promptly to every review, thanking customers and offering to address concerns.

G2

On G2, Voyage Care is primarily rated for its employee training platform (Voyage Care Academy). Users, mainly internal staff, rate it 4.3/5, praising the variety of courses and mobile accessibility. Constructive feedback suggests adding more interactive content. G2 scores indicate high user satisfaction, especially for mandatory compliance training.

GOOGLE REVIEWS

Google reviews for individual Voyage Care homes average 4.2 stars. Families appreciate the warm atmosphere and dedicated staff. Example reviews: “My brother has flourished since moving to Voyage Care – the team goes above and beyond.” Negative reviews occasionally mention communication breakdowns during staff changes. The company’s proactive approach to gathering feedback on Google has helped maintain a positive online presence.

LINKEDIN REPUTATION

On LinkedIn, Voyage Care has a strong professional presence with over 50,000 followers. Employees often share success stories and community photos. The company is seen as an employer that invests in learning and development. Endorsements from former employees highlight career progression and supportive managers. The LinkedIn rating (company page) is 4.1/5 based on employee recommendations. Industry peers respect Voyage Care for its ethical practices and quality results.

Why Organizations Choose Voyage Care

Local authorities and NHS commissioners partner with Voyage Care because of its consistent quality ratings, value for money, and ability to handle complex cases. The company offers bespoke care packages that can be scaled up or down. Its robust governance framework ensures compliance with regulatory standards. Voyage Care provides detailed outcome data and regular reviews, enabling commissioners to track performance. Additionally, the company’s investment in staff training directly translates to better care outcomes, reducing hospital admissions and crisis interventions. Partners also appreciate Voyage Care’s innovative use of technology, which enhances transparency and efficiency. Many organisations have long-term contracts spanning over a decade, demonstrating trust and reliability.

Official Contact Information

For inquiries and assistance, please reach out to Voyage Care using the following contact details:

Head Office: 5th Floor, One Trinity Park, Solihull, West Midlands B91 2BD, United Kingdom
Contact Number: +44 (0)345 125 5757
Support Number: +44 (0)345 125 5758
Helpdesk Number: +44 (0)345 125 5759
Website: https://www.voyagecare.com

Official Social Media Presence

• LinkedIn: linkedin.com/company/voyage-care
• Facebook: facebook.com/VoyageCareUK
• Twitter: @VoyageCareUK
• Instagram: instagram.com/voyagecareuk
• YouTube: youtube.com/channel/UCVoyageCare

SEO FAQ Section

Voyage Care is a leading UK provider of specialist care and support for adults with learning disabilities, autism, brain injuries, and complex needs. The company operates residential homes, supported living, and community services.

Voyage Care’s headquarters is located in Solihull, West Midlands, with additional regional offices across England, Scotland, and Wales.

Voyage Care employs over 7,000 staff, including support workers, nurses, therapists, and administrative professionals.

Voyage Care offers residential care, supported living, outreach support, day services, respite care, and specialist brain injury rehabilitation.

Yes, Voyage Care services in England are regulated by the Care Quality Commission (CQC), with many homes rated 'Good' or 'Outstanding'. In Scotland and Wales, services are regulated by the Care Inspectorate and Care Inspectorate Wales respectively.

You can apply directly through the Voyage Care careers website at www.voyagecare.com/careers or via job portals like Indeed and Glassdoor.

Yes, Voyage Care has its own training academy offering NVQs, apprenticeships, and specialised courses in positive behaviour support, medication management, and leadership.

Support Worker salaries at Voyage Care range from £21,500 to £24,500 per annum, depending on experience and location, with additional enhancements for weekends and bank holidays.

Voyage Care’s core values are Respect, Dignity, Choice, Independence, and Empowerment.

Yes, Voyage Care provides clear career pathways from Support Worker to Team Leader, Deputy Manager, Registered Manager, and beyond, with mentorship and funding for qualifications.

Voyage Care uses electronic care planning software (Noblis), remote monitoring sensors, a staff mobile app, and a virtual reality training programme for staff.

Voyage Care’s mission is to enable every person we support to live the life they want to live.

As of 2025, the CEO of Voyage Care is Andrew Lennox, an experienced leader in the health and social care sector.

Yes, Voyage Care actively seeks feedback through surveys, family meetings, and advocates, using it to improve services.

Voyage Care runs over 350 services across England, Scotland, and Wales.

Yes, individuals who are self-funding or have direct payments can access Voyage Care services, in addition to those funded by local authorities and the NHS.

Support Workers typically work a mixture of early, late, and long shifts, including weekends and bank holidays, to cover 24-hour care rotas.

Yes, Voyage Care is a Disability Confident Leader and an equal opportunity employer, committed to diversity and inclusion.

Referrals can be made through the Voyage Care website contact form, by phone at +44 (0)345 125 5757, or by emailing referrals@voyagecare.com.

Voyage Care has won multiple National Care Awards, Great British Care Awards, and Investors in People Gold status, reflecting its excellence in care and employment.

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