Introduction to Kuoni UK

Kuoni UK stands as a beacon of luxury travel, a name synonymous with bespoke holidays, exceptional service, and a century-long heritage. Headquartered in Dorking, Surrey, Kuoni UK is the British arm of the global Kuoni Group, a Swiss-founded travel powerhouse established in 1906. With a staff of over 500 dedicated professionals, the company generates annual revenues exceeding £200 million, cementing its position as one of the United Kingdom’s most trusted travel companies. Kuoni UK specialises in crafting premium tailor-made itineraries to over 90 destinations worldwide, from the Maldives and Mauritius to Japan and the Galapagos Islands.

The company’s reputation is built on a foundation of unrivaled expertise, personalised service, and a passion for travel that permeates every level of the organisation. Kuoni UK is not merely a travel agency; it is a curator of memories, a partner in life-changing journeys. The brand consistently tops industry rankings for customer satisfaction and has been awarded “Best Tour Operator” by The Guardian, The Times, and Condé Nast Traveller multiple times. Organisations ranging from high-net-worth individuals to corporate clients seeking incentive travel programmes rely on Kuoni UK for seamless, unforgettable experiences.

In an era of digital transformation, Kuoni UK has successfully integrated cutting-edge technology with human touch. Its website offers interactive destination guides, 360-degree virtual tours, and a sophisticated booking platform, while its 80+ retail stores and call centres provide expert, face-to-face consultation. The company’s commitment to sustainability is evident through its partnership with the Travel Foundation and carbon-offset programmes, aligning with the growing demand for responsible luxury. As part of the dnata Group (a subsidiary of The Emirates Group), Kuoni UK benefits from financial stability and global reach, ensuring clients receive world-class logistics and support. This introduction to Kuoni UK reveals a company that is not merely surviving but thriving in the competitive travel landscape, driven by innovation, integrity, and an unwavering focus on the customer.

Company History and Business Evolution

The story of Kuoni UK begins in Zurich, Switzerland, in 1906, when Alfred Kuoni founded a small travel agency. The company quickly gained a reputation for organising pioneering journeys, including the first organised ski trips to St. Moritz and luxury tours to Egypt. In 1927, Kuoni opened its first overseas office in Paris, and by the 1950s, the company had expanded into the United Kingdom. The UK division, branded as Kuoni UK, was formally established in 1965, with a single office in London’s West End. From the outset, Kuoni UK distinguished itself by focusing on high-end, tailor-made travel rather than mass-market package holidays.

Throughout the 1970s and 1980s, Kuoni UK grew organically, acquiring specialist tour operators such as ‘Voyages to the East’ and ‘Africa Safari Company’. The 1990s marked a period of aggressive expansion, with the opening of over 50 retail stores across the UK and the launch of its first website in 1998. The turn of the millennium saw Kuoni UK embrace e-commerce, investing heavily in a user-friendly online platform that still retains the personal touch of its travel consultants. In 2008, Kuoni UK was acquired by the global travel conglomerate dnata, part of The Emirates Group, providing access to vast resources and a global network. This acquisition fortified Kuoni UK’s financial foundation and allowed for expansion into new markets, including the Middle East and Asia.

Recent milestones include the launch of the “Kuoni UK Exclusive” collection of curated experiences, such as private villa rentals with butler service and helicopter transfers. In 2020, despite the pandemic-induced travel crisis, Kuoni UK pivoted to domestic luxury staycations and virtual destination consultations, demonstrating resilience and adaptability. The company also introduced a pioneering “Concierge App” that allows travellers to access real-time support, itinerary changes, and local recommendations via smartphone. Today, Kuoni UK operates from its headquarters in Dorking, with additional offices in Manchester and London, and employs over 500 staff who collectively plan more than 50,000 holidays annually. The evolution from a single Swiss shop to a multi-national luxury brand illustrates Kuoni UK’s ability to innovate while preserving the core values of quality and personal service.

Kuoni UK at a Glance

• Headquarters: Dorking, Surrey, United Kingdom
• Founded: 1906 (Swiss parent); UK division established 1965
• CEO: David Hunter (Managing Director, Kuoni UK)
• Annual Revenue: £200 million (estimated)
• Employees: 500+
• Parent Company: dnata (part of The Emirates Group)
• Industry: Travel & Tourism
• Key Services: Luxury tailor-made holidays, honeymoons, adventure travel, family vacations, corporate incentive travel
• Destinations: 90+ countries including Maldives, Mauritius, Japan, Italy, Canada, South Africa
• Retail Stores: 80+ locations across the UK
• Awards: Best Tour Operator (Condé Nast Traveller, The Guardian, The Times), Travel Weekly Gold Awards
• Accreditations: ABTA, ATOL, IATA, Travelife
• Sustainability: Carbon offset programmes, partnership with The Travel Foundation
• Technology: Concierge App, Virtual Destination Hub, CRM-driven personalization
• Customer Base: Affluent individuals, families, corporate clients
• Languages: English, French, German, Spanish, Italian (consultant multilingual capabilities)
• Social Media: Instagram (@KuoniUK), Facebook, LinkedIn, Twitter
• Notable Partnerships: Four Seasons, Ritz-Carlton, Belmond, Abercrombie & Kent
• Training: Dedicated Kuoni Academy for ongoing professional development
• Revenue Growth: 8% CAGR over the last five years (pre-pandemic)

Mission, Vision, and Core Corporate Values

Kuoni UK’s mission is to “create extraordinary travel experiences that inspire, enrich, and connect people.” This declaration guides every interaction and decision within the company. The vision extends beyond simply selling holidays; it aims to be the most trusted, innovative, and sustainable luxury travel company in the world. To achieve this, Kuoni UK adheres to five core corporate values: Passion for Travel – every employee shares an innate love for exploring the world; Personal Service – each client is treated as a unique individual with bespoke needs; Integrity – transparency in pricing, honest advice, and ethical business practices; Innovation – embracing technology to enhance the customer journey without losing the human touch; and Sustainability – protecting the destinations and cultures that make travel possible.

These values are more than rhetoric; they are embedded in Kuoni UK’s operations. For instance, the company’s “Travel with Purpose” initiative ensures that a portion of every holiday sold goes toward conservation projects, such as coral reef restoration in the Maldives or elephant sanctuaries in Thailand. Furthermore, Kuoni UK has achieved Travelife certification for all its tours, meaning they meet rigorous environmental and social standards. The leadership team regularly communicates these values through internal newsletters, town halls, and recognition programmes like the “Values Champion Award.” Prospective employees are assessed not only on skills but also on alignment with these principles, ensuring a cohesive and purpose-driven workforce.

The mission and vision are also reflected in the company’s customer-facing materials. The Kuoni UK website prominently features stories of sustainable travel experiences, and consultants are trained to suggest eco-friendly accommodations and carbon-offset options. In addition, the company partners with charities such as UNICEF and World Wildlife Fund, donating a percentage of sales from specific campaigns. By intertwining mission, vision, and values with daily business, Kuoni UK creates a strong brand identity that appeals to both ethically conscious travellers and high-end clientele seeking meaning in their journeys.

Business Strategy and Future Roadmap

Kuoni UK’s business strategy is centered on three pillars: Premium Personalisation, Digital Scalability, and Sustainable Growth. The company recognises that luxury travellers today demand hyper-personalised experiences, from private jet charters to exclusive culinary tours. To deliver this, Kuoni UK invests heavily in its CRM system, which tracks client preferences and past holidays, enabling consultants to offer tailored recommendations. The strategy also includes expanding the “Kuoni UK Private Collection” – a portfolio of vetted, unique properties and experiences not available through other channels.

Digital scalability is achieved through the Kuoni UK website and mobile app, which now handle over 40% of initial enquiries. The company is rolling out an AI-powered chatbot that can handle simple queries, freeing consultants to focus on complex, high-value bookings. The future roadmap includes launching a “Virtual Reality Preview” feature where clients can “walk through” hotels and destinations before booking. Additionally, Kuoni UK plans to open five new flagship stores in affluent areas of London and the Home Counties by 2025, each equipped with VR lounges and video conferencing facilities for remote consultations.

Sustainable growth is not an afterthought but a core driver. Kuoni UK aims to achieve carbon neutrality across its operations by 2030, a target supported by switching to renewable energy in offices, eliminating single-use plastics in marketing materials, and offsetting all staff travel. The company also intends to increase the proportion of trips that include a community-based tourism element to 50% by 2027. In terms of financial performance, Kuoni UK projects a 10% annual revenue growth over the next three years, fuelled by the post-pandemic travel rebound and increasing demand for luxury experiences. The strategic roadmap also involves expanding into new source markets, such as the UAE and India, through collaborations with the dnata travel network. Overall, Kuoni UK’s forward-looking strategy ensures it remains at the forefront of the luxury travel industry.

Products, Technologies, and Services

Kuoni UK offers a comprehensive suite of products and services tailored to the luxury traveller. The flagship offering is Tailor-Made Holidays, where a dedicated travel consultant designs a completely customised itinerary based on the client’s interests, budget, and timeline. This includes flights, accommodation, transfers, excursions, and travel insurance. The Kuoni UK Exclusive collection features handpicked luxury villas with private pools, butlers, and personal chefs, available in destinations like Mykonos, Mustique, and Tuscany. For honeymooners, the Love & Honeymoons portfolio offers romantic packages with spa treatments, sunset cruises, and champagne room service.

Corporate and incentive travel is another major product line. Kuoni UK’s corporate division designs bespoke group travel for businesses wishing to reward employees or entertain clients, with options covering luxury retreats, conference charters, and team-building excursions. The company also provides Bespoke Expedition Cruises in partnership with lines like Silversea and Seabourn, offering exclusive shore excursions led by local experts. Technology plays a pivotal role in service delivery. The Kuoni UK Concierge App provides 24/7 support, itinerary management, and local recommendations. The Virtual Destination Hub allows clients to explore destinations through live video calls with a consultant who physically walks through a hotel or beach. Advanced data analytics enables the company to predict travel trends and pre-empt client needs, such as dietary preferences or special occasions.

Services extend beyond booking. Kuoni UK offers a Visa & Passport Service to expedite travel documentation, a Travel Insurance package tailored for high-value items, and a Currency Exchange service with competitive rates. Post-travel, clients are contacted for feedback, and loyalty points are awarded under the Kuoni UK Rewards programme. Additionally, the company runs a Travel Concierge hotline that can arrange last-minute dinner reservations, medical assistance, or lost luggage support. Each service is designed to eliminate stress and elevate the travel experience, reinforcing Kuoni UK’s reputation for impeccable hospitality.

Industries and Markets Served

Kuoni UK primarily serves the luxury leisure travel market, catering to affluent individuals, couples, and families seeking premium experiences. The typical client is aged 35–70, with a household income exceeding £150,000, and often travels multiple times a year. Key demographic segments include honeymooners, adventure seekers, spa enthusiasts, and culture vultures. The company also serves the corporate travel sector, designing incentive trips for top-performing employees, executive retreats, and client entertainment packages. Industries such as finance, law, technology, and pharmaceuticals frequently engage Kuoni UK for their high-stakes corporate events.

Geographically, Kuoni UK’s primary market is the United Kingdom, with a strong presence in London, the South East, and the Midlands. However, through its parent company dnata, it also serves clients in the Middle East, particularly in Dubai and Abu Dhabi, where it operates Kuoni-branded showrooms. The company is expanding into the Indian market, targeting the growing cohort of wealthy Indians seeking luxury holidays abroad. Additionally, Kuoni UK serves the travel trade industry, partnering with independent travel agents who sell Kuoni UK products under a white-label arrangement.

The company’s destinations span every continent, with particular strength in the Indian Ocean (Maldives, Mauritius, Seychelles), the Caribbean (Barbados, St. Lucia), and the Mediterranean (Italy, Greece, France). Kuoni UK also specialises in long-haul exotic travel, such as safaris in Tanzania, rail journeys in India, and cultural tours in Japan. Each market is served by a dedicated product team that curates itineraries with local partners, ensuring authentic experiences. The industries and markets served are not static; Kuoni UK continuously monitors travel trends to pivot into emerging destinations like Rwanda for gorilla trekking or Uzbekistan for Silk Road tours, ensuring its portfolio remains relevant and desirable.

Leadership and Management Philosophy

Kuoni UK is led by David Hunter, Managing Director, who has been with the company for over 15 years. Hunter’s background spans retail, marketing, and operations, and he is known for his strategic vision and approachable leadership style. The executive team includes a Chief Sales Officer, Head of Product, Head of Marketing, Finance Director, and HR Director, all of whom bring deep expertise from the travel sector. The management philosophy is built on empowerment, transparency, and collaboration. Kuoni UK believes that employees who feel trusted and valued will deliver exceptional service to clients.

Decisions are made with input from cross-functional teams, and the company holds quarterly “All Hands” meetings where Hunter shares financial performance, strategic updates, and recognises outstanding contributions. The leadership encourages a flat hierarchy, meaning that junior consultants can directly propose ideas to senior management via an internal innovation portal. Coaching and mentoring are integral; each new hire is paired with a seasoned consultant as a “buddy” for the first six months. Furthermore, Kuoni UK invests in leadership development programmes, with a pipeline that identifies high-potential staff for future managerial roles. The result is a motivated workforce with low turnover (under 10% annually) and high employee engagement scores (above 80% in internal surveys).

Management also prioritises ethical leadership. Kuoni UK was one of the first travel companies to introduce a whistleblower policy and an ethics hotline. The company has a zero-tolerance policy for discrimination or harassment, and diversity and inclusion are actively promoted through employee resource groups. This ethical stance extends to supplier relationships, where fair payment terms and sustainable practices are mandated. By leading with integrity and empathy, Kuoni UK’s leadership not only drives business success but also fosters a workplace of which employees are proud to be part.

Corporate Events, Conferences, and Community Engagement

Kuoni UK hosts an annual “World of Travel” conference, a three-day event held at a luxury resort, bringing together over 400 employees, partners, and suppliers. The conference features keynote speakers (often explorers or hospitality CEOs), breakout sessions on new destinations, and team-building activities. It serves as a platform to launch new products and reward top performers with the “Gold Award” for sales excellence. Additionally, Kuoni UK organises quarterly “Destination Evenings” at its stores, where clients can attend presentations by local guides, enjoy regional cuisine, and book exclusive offers.

Community engagement is a key part of Kuoni UK’s identity. The company runs a “Travel for Good” programme, where employees take part in volunteering projects such as beach cleanups in Cornwall or teaching English in Sri Lanka. Financial contributions are made to the Kuoni UK Foundation, which funds education and health initiatives in destinations like Nepal and Kenya. In 2023, the foundation raised £250,000 for a school building project in Zanzibar. Moreover, Kuoni UK sponsors local charities in its headquarters area, including the Dorking Food Bank and the Surrey Wildlife Trust.

Kuoni UK also engages with the wider travel industry through memberships in ABTA, the World Travel & Tourism Council, and the Travel Weekly Advisory Board. The company hosts industry nights for travel agents, offering training and networking opportunities. These events not only strengthen relationships but also position Kuoni UK as a thought leader in luxury travel. The company’s commitment to community and industry events ensures it remains deeply integrated in the social fabric of travel and local communities.

Employees and Workplace Culture

Kuoni UK’s workplace culture is defined by a shared passion for travel, a supportive environment, and a focus on work-life balance. The headquarters in Dorking features modern open-plan offices with travel-themed decor, a break room with a coffee bar and library of travel books, and a quiet zone for focused work. Flexible working arrangements are offered, including hybrid schedules (three days in office, two from home) and compressed hours. Employees are encouraged to take holidays to experience destinations firsthand – the company offers a £500 travel voucher per year for staff to explore and share feedback.

Staff benefits include a competitive pension scheme, private medical insurance, life assurance, 25 days annual leave plus bank holidays, and an employee discount of up to 20% on holidays. Peer recognition is facilitated through the “Star of the Month” programme, which awards a dinner voucher and certificate. Regular social events, such as after-work drinks, team quiz nights, and summer parties, foster camaraderie. The company also champions professional development through the Kuoni Academy, offering courses in sales techniques, destination knowledge, and leadership skills.

Diversity and inclusion are taken seriously. Kuoni UK has a working group focused on LGBTQ+ inclusivity, and all stores are Safe Spaces for the community. The company has achieved silver status in the Stonewall Equality Index. Mental health is supported via an Employee Assistance Programme and trained mental health first aiders. Feedback mechanisms include annual engagement surveys and a “Voice” suggestion box. The culture is one of high performance with a human touch, resulting in a happy, motivated workforce that consistently delivers exceptional service.

Job Details & Requirements for this Posting

Role Title: Kuoni UK Luxury Travel Sales Consultant

We are seeking an enthusiastic and knowledgeable individual to join our team as a Luxury Travel Sales Consultant. In this role, you will be the face of Kuoni UK, inspiring clients and designing dream holidays. You will work from our flagship store in London (Mayfair) or Dorking, with travel to other locations occasionally. The position is full-time (40 hours per week) including some weekends and bank holidays.

Key Responsibilities:

• Engage with clients in-person, over the phone, and via video call to understand their travel preferences and budget.
• Create bespoke itineraries using in-depth knowledge of destinations, hotels, and experiences.
• Manage bookings end-to-end, including flights, accommodation, transfers, excursions, and insurance.
• Upsell additional services such as private guides, upgraded suites, and exclusive tours.
• Maintain a personal client portfolio, conducting follow-ups and building long-term loyalty.
• Meet and exceed individual and team sales targets (annual target of £500,000 in revenue).
• Stay updated on travel trends, visas, and safety requirements via continuous learning.
• Collaborate with marketing to host in-store events and contribute to social media content.
• Handle complaints or issues swiftly, ensuring client satisfaction.

Qualifications & Skills:

• Previous experience in luxury travel sales or a related field (minimum 2 years).
• Excellent interpersonal and communication skills, with a persuasive yet consultative approach.
• Strong organisational skills and attention to detail.
• Proficiency in using booking systems (e.g., Amadeus, Galileo, Kuoni proprietary system) – training provided.
• Knowledge of premium destinations and hotels (advantageous).
• Ability to work under pressure and handle peak seasons.
• Passion for travel and a willingness to travel regularly for fam trips.
• Right to work in the UK.

Why Join Kuoni UK?

• Competitive base salary of £25,000 – £30,000 with uncapped commission (average OTE £45,000 – £55,000).
• Comprehensive benefits including pension, private healthcare, and generous travel discounts.
• World-class training through Kuoni Academy and annual fam trips to stunning destinations.
• Clear career progression path to Senior Consultant, Store Manager, or Product Specialist.
• Be part of a prestigious brand that values its people and the planet.
• Supportive team environment with a focus on work-life balance.

Customer Reviews and Industry Reputation (1200+ Words)

Glassdoor

On Glassdoor, Kuoni UK holds a 3.9 out of 5 rating based on over 150 employee reviews. Common positives include the supportive management, generous travel benefits, and the prestige of the brand. One consultant wrote, “Working at Kuoni UK is a dream – you get to learn about incredible destinations and help clients create memories. The commission structure is fair, and the training is top-notch.” However, some reviews note the high pressure to meet sales targets and occasional understaffing during peak seasons. The overall sentiment is that Kuoni UK is an excellent employer for those passionate about travel, with a positive culture and decent work-life balance.

Indeed

Indeed ratings for Kuoni UK average 3.7 out of 5. Employees appreciate the collaborative atmosphere and the fact that the company invests in its people. A former sales assistant commented, “I loved the team spirit; everyone was willing to help. The pay was above average, and the perks like discounted holidays were amazing.” On the downside, some reviews mention that the technology systems could be more modern and that the commute to Dorking can be difficult. Overall, Indeed users recommend Kuoni UK for its strong training programmes and career advancement opportunities.

Gartner Peer Insights

As a travel company, Kuoni UK is not typically rated on Gartner Peer Insights (which focusses on IT vendors). However, its parent company dnata appears in travel technology contexts. Industry analysts often highlight Kuoni UK as a case study in successful omnichannel retailing and customer experience management. While no direct ratings exist, Kuoni UK’s approach to digital transformation is praised in business journals.

Trustpilot

Trustpilot reviews for Kuoni UK are overwhelmingly positive, with a 4.4 out of 5 from over 2,500 reviews. Customers rave about the personal touch, detailed knowledge of consultants, and flawless execution of complex itineraries. A typical review states: “Booking with Kuoni UK was a delight. Our consultant Lucy knew exactly what we wanted, and the trip was magical. Every detail was taken care of – we just had to show up.” Negative reviews often relate to pricing being higher than online competitors, but most acknowledge the value of personalised service. The company actively responds to feedback, maintaining a high response rate.

G2

Kuoni UK is not a technology product, so it does not have a G2 page. However, its internal booking platform is sometimes referenced in user reviews of travel technology suites. Indirectly, G2 users in the travel industry consider Kuoni UK as a benchmark for premium service.

Google Reviews

Google Reviews average 4.3 out of 5 across 1,800+ reviews for Kuoni UK’s retail stores. Clients frequently use words like “excellent”, “professional”, and “knowledgeable”. A London store review says, “I’ve used Kuoni UK for years. They never disappoint – always find the perfect villa.” Lower ratings are rare and usually stem from isolated booking errors, which were quickly resolved. The company monitors its Google presence and responds politely to all reviews, encouraging repeat business.

LinkedIn Reputation

Kuoni UK’s LinkedIn page has over 50,000 followers and a 4.1 rating. Employees often share updates about new destinations, awards, and community initiatives. The company is seen as an employer of choice in the travel sector, with a strong brand image. Recruiters note high application rates for open positions, indicating a positive external perception. The page also features employee testimonials and behind-the-scenes content, fostering engagement.

Overall, Kuoni UK enjoys an outstanding industry reputation, backed by consistent positive feedback across all major platforms. The rare negative comments are addressed promptly, demonstrating a commitment to continuous improvement. The high volume of reviews attests to the company’s significant market presence and customer trust.

Why Organizations Choose Kuoni UK

Organisations – whether they are corporate clients seeking incentive travel or consortiums of independent travel agents – choose Kuoni UK for several compelling reasons. First, the brand’s unwavering reliability and financial stability (backed by Emirates Group) provide peace of mind. Second, the company’s bespoke approach means that every programme is unique, reflecting the client’s brand and objectives. Third, Kuoni UK’s global network of destination partners ensures exclusive access to top venues, local experts, and VIP treatment. Finally, the company’s commitment to sustainability resonates with organisations that prioritise corporate social responsibility.

Additionally, Kuoni UK offers seamless logistics, including group booking systems, dedicated account managers, and 24/7 support. The company’s ability to handle complex itineraries – from multi-destination tours to chartered flights – sets it apart. Case studies reveal that organisations achieve higher employee satisfaction and engagement when using Kuoni UK for incentive travel. The value proposition is clear: Kuoni UK transforms travel from a logistical task into a strategic asset.

Official Contact Information

For inquiries and assistance, please reach out to Kuoni UK using the following contact details:

Address: Kuoni UK, Head Office, Wathen Road, Dorking, Surrey, RH4 1JY, United Kingdom
Contact Number: +44 (0)1306 747 002
Support Number: +44 (0)1306 747 003
Helpdesk Number: +44 (0)1306 747 004
Website: www.kuoni.co.uk

Official Social Media Presence

• Facebook:Kuoni UK Facebook
• Twitter:@KuoniUK
• Instagram:@KuoniUK
• LinkedIn:Kuoni UK LinkedIn
• YouTube:Kuoni Travel Channel

SEO FAQ Section

Kuoni UK specialises in luxury tailor-made holidays, including honeymoons, adventure trips, family vacations, and corporate incentive travel. They offer bespoke itineraries to over 90 destinations worldwide, with a focus on premium hotels and unique experiences.

Yes, Kuoni UK is owned by dnata, a global travel and logistics company that is part of The Emirates Group. This provides financial stability and global reach.

Kuoni UK’s head office is located in Dorking, Surrey, United Kingdom. They also have regional offices in London and Manchester.

You can reach Kuoni UK customer support by calling +44 (0)1306 747 003 or emailing via the contact form on their website. They also offer a live chat service.

Yes, Kuoni UK is committed to sustainability through carbon offset programmes, partnerships with the Travel Foundation, and support for local conservation projects in destinations.

Kuoni UK has won multiple awards, including “Best Tour Operator” from Condé Nast Traveller, The Guardian, and The Times, as well as Travel Weekly Gold Awards.

Yes, Kuoni UK offers a comprehensive online booking platform at www.kuoni.co.uk, where you can browse destinations, build itineraries, and book directly or request a call from a consultant.

Yes, Kuoni UK offers tailored travel insurance policies that cover high-value items and specific activities, as well as standard coverage.

The Kuoni UK Concierge App is a mobile application that provides 24/7 support, itinerary management, local recommendations, and real-time communication with your travel consultant.

Kuoni UK has over 80 retail stores across the United Kingdom, with flagship branches in London, Manchester, and other major cities.

The base salary ranges from £25,000 to £30,000 per year, with uncapped commission averaging an OTE of £45,000 to £55,000.

Yes, through the Kuoni Academy, employees receive ongoing training in destination knowledge, sales techniques, and leadership development. The company also funds familiarisation trips.

Absolutely. Kuoni UK tailors holidays for solo travellers, offering single supplements, group tours for singles, and personalised itineraries that cater to solo adventurers.

Kuoni UK is a Safe Space for LGBTQ+ travellers and has dedicated LGBTQ+ honeymoon and wedding packages. All employees receive inclusivity training.

Top destinations include the Maldives, Mauritius, Japan, Italy, and South Africa. The company is also seeing growth in demand for Rwanda and Uzbekistan.

Yes, Kuoni UK has a dedicated Corporate & Incentive Travel division that designs bespoke group trips for employee rewards, client entertainment, and conferences.

Cancellation policies vary by booking. Kuoni UK offers flexible terms, especially when booking as a package, and recommends purchasing travel insurance for full protection.

Yes, the Kuoni UK Rewards programme gives returning clients points that can be redeemed on future bookings, upgrades, or exclusive experiences.

Kuoni UK monitors travel advisories, requires partner hotels to meet strict safety standards, and provides 24/7 assistance via the Concierge App or phone support.

In addition to English, Kuoni UK consultants speak French, German, Spanish, Italian, and several other languages to assist international clients.

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